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SUPPORT FOR CAC

 

The official military help desks are listed here:

NOTE:  Organizations with a *- in front of Hours might provide limited support for Home Computers

 
Name: Organization Contact Information:
Army Enterprise Service Desk (AESD) (support for AKO & Enterprise Email)

*-Hours:  24 / 7
Army   Web: https://help.us.army.mil
 Email: help@us.army.mil
Phone: 866-335-2769, Option 3 (Changed on 30 April 2013)
  DSN: 312-560-1110 ask operator to dial number above
RAPIDS Self Service
(PIV Activation Web Site)

*-Hours:  24 / 7
DMDC   Web:  https://www.dmdc.osd.mil/self_service/rapids/contact?execution=e2s1
Phone:  800-477-8227

   DSN:  312-698-5000
Army & NETCOM CAC / PKI Help Desk

*-Hours:  Monday - Friday 0700-1500 Arizona Time
Army  Email: netcom-9sc.om-iacacpki.helpdesk@mail.mil 
  Alias: army.cacpki.helpdesk@mail.mil

Phone: 866-738-3222

Provides support to both Windows and Mac users
Army Evaluation Entry System (EES)

(Forms program for Army Officers)
Army Webform:  http://militarycac.com/ees.htm#Support_form
     Email:  usarmy.knox.hrc.mbx.tagd-eval-policy@mail.mil

Place in the Subject line:, POLICY, IT, or PROFILE.

This will help them direct your emails to the correct people.

Please include a screenshot of the error in your email to help their developers resolve the issue.
Army Publishing Directorate (APD)

(Forms programs support for: Lotus Forms & eSign)

*-Hours:  Monday - Friday 0700-1700 Eastern Time
Army Webform: http://militarycac.com/apd.htm
    Web: http://www.apd.army.mil/Home/FAQ/PureEdge.asp

   Email:  usarmy.pentagon.hqda-apd.mbx.fcmp@mail.mil 
  Phone:  703-692-1306
     DSN:  312-222-1306
CHESS (Computer Hardware, Enterprise Software & Solutions)

*-Hours: Monday - Friday 0800-1700 Eastern Time
Army   Email:  armychess@mail.mil
Phone:  703-806-1019
Phone:  888-232-4405
   DSN:  312-656-1019
Integrated Personnel and Pay System - Army (IPPS-A)

*-Hours: Tuesday - Saturday 0800-2000 Eastern Time
Army     Email:  usarmy.IPPS-A.helpdesk@mail.mil
  Phone:  855-596-5678
  Phone:  541-429-6460

Website:  https://www.ipps-a.army.mil/help
Army Training Help Desk and Army Learning Management System support for:
(Structured Self Development - SSD)

*-Hours: Monday - Friday 0700-1600 Eastern Time
Army Informational PDF

  Web:  https://athd-crm.csd.disa.mil
Phone:  800-275-2872, option 1
  DSN:  312-826-3666
 Email:  athd@mailds01.csd.disa.mil

Phone:  877-251-0730 (24/7 according to one person) 
Citrix / Remote Access Portal Help Desk (aka USAR SharePoint) Army Reserve  Email usarmy.usarc.ocar.mbx.ocar-help-desk@mail.mil
Phone:  703-806-6678
  DSN:  312-656-6678
Headquarters Department of the Army Citrix Portal Pentagon    Web:  https://citrixapps.hqda.pentagon.mil
 Email:  usarmy.pentagon.hqda-ita.mbx.ita-service-desk@mail.mil?subject=Problem_with_HQDA_Citrix
Phone:  703-571-4482
Army Clothing Record site on AKO

*-Hours:  24 / 7
Army Phone:  888-800-7242
DoD PKI / IASE Help Desk DISA   Web: http://iase.disa.mil/pki-pke/getting_started/Pages/index.aspx
 Email: disa.tinker.esd.mbx.okc-service-desk@mail.mil 

Phone:  405-739-5600
Phone:  800-490-1643

  DSN:  312-339-5600
DoD PKE Help Desk DISA Email:  dodpke@mail.mil
Air Force Enterprise Service Desk Air Force Phone: 210-925-2900
DSN:  510-435-7337 (510-HELPDESK)
Air Force PKI SPO CAC / PKI Help Desk Air Force   Web:  https://afpki.lackland.af.mil (CAC required)
 Email: afpki.helpdesk@lackland.af.mil

Phone: 210-925-2521
  DSN:  312-945-2521
Air Force Portal Air Force Web: https://www.my.af.mil/afp/netstorage/login_page_files/afportal_helpdesk.html
Phone: 334-416-5771, Option 7
  DSN: 312-596-5771, Option 7
Navy CAC / PKI Help Desk Navy / NMCI   Web: https://infosec.navy.mil/PKI (CAC required)
Phone: 866-843-6624
 Email: servicedesk_usmc@nmci.mil
SPAWAR Integrated Support Center Help Desk Navy / SPAWAR   Web: https://infosec.navy.mil/PKI (CAC required)
 Email: itac@infosec.navy.mil
Phone: 800-304-4636
  DSN: 312-588-4286
USMC Registration Authority (RA) Operations Help Desk Marine Corps  Email: raoperations@mcnosc.usmc.mil
Phone:  703-432-0394
DLA PKI Help Desk DLA  Email: dlapki@dla.mil
Phone: 804-279-5828
  DSN: 312-695-5828
WHS IPM Help Desk WHS   Web:  https://customerresources.whs.mil/IPM/index.cfm (CAC required)
 Email: IPMSupport@whs.mil

Phone: 571-372-0282
Full list of WHS supported Agencies can be found here (CAC required) 
Defense Contract Management Agency Remote Support Site DCMA Phone: 888-576-DCMA(3262)
 

 

If the above "official" help desks were unable to help you, you can request support from MilitaryCAC's support team

 

Select the logo (or text link) for the Operating System you would like support for, then complete the form on the following page.

Windows Users Mac Users Linux Users
 Windows logo   Apple logo     Linux Penguin logo 

 

 

 

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Last Update or Review:  Saturday, 14 February 2015 22:18

 

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